Budget Grocery Return & Refund Policy

Last updated: August 10, 2020

Thank you for shopping at Budget Grocery.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Budget Grocery.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Budget Grocery, accessible from https://budgetgrocery.com.au/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order before shipping without giving any reason for doing so.

The deadline for cancelling an Order is before shipping from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. You will be notified order updates by email or phone.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging
  • The cost of return will not be beared by Budget Grocery. You can send us goods at your own cost or can be returned to our store withing 7 days of purchase or return to our store.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The refrigerated and frozen items can not be returned.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

We will get in touch with you after you request the return of item or items.


Issue of refund depends on the scenariao of situation and products that asked for return and refund. Some prodcuts may not be eligible for the refund. Plese check out our return policy. If in case, refund needs to be issued, we will have 7 days of time to issue refund. It may take up 5-7 business days to appear refund in your bank account or credit card statement. The refund can be issued either in the same card you have paid for or in the form of E-Gift card.


If you have any questions about our Returns and Refunds Policy, please contact us:

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